Help & FAQ

Q: Where do you ship?

Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.

 

We cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office) destinations or to freight forwarders. We do not offer expedited shipping.

Q: Is shipping free?

All orders in Artemo store are free shipping, which is a contactless process to ensure your safety.

Q: How long will it take to receive my order?


If your order contains multiple boxes, they will be shipped seperatly.

Total Delivery Time = Handling Time + Shipping Time

Handling Time: 1-2 Business Days

Shipping Time: 5-6 Business Days(Due to COVID-19)

Q: How will I be notified about my order shipping?

You will receive order shipping emails once your order has been shipped. For more details on our shipping process, Go to UPS or fedEx and paste your tracking number to track your package.

Q: How are your products shipped?

Artemo ship orders via fedEx or UPS. They ship orders to your front door, porch, garage etc.

Q: Do you provide customer support during weekends/holidays?
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Q: Do you provide in-home delivery and setup?

Artemo don't provide in-home selivery and setup now. But we will reinstate this service in the future.

WARRANTY & RETURN

Q: Where can I view your warranty and Return policy?

Please check the page "Warranty & Return" on noblemood.com.

Q: How do I initiate a return?

Submit a return request at info@artemo.onlin within 30 days of receiving your order.

Please include the reason for return and photographs for verification.

Once your request is approved, you will received a return address needed to be included on your return label. Please send your item(s) via local post within 10 days and send us the return tracking info. When warehouse receives the returned package, the item(s) will be inspected to ensure it is in the original condition or has the issues stated in the return request.

Once confirmed, the refund will be credited back to the original payment method within 6-10 days (processing time depends on the payment method). That the return shipping fee will be refunded or not depends on the return reason(quality or non-quality issue).

From a German Family, for Global Living

"My father and I created Artemo because we believed that people deserved more than just a product — they deserved a promise. A promise that the kitchen appliances in their homes would be crafted with care, built to last, and designed to make everyday life a little more beautiful."

— Burhan Asan, Founder & Owner, HATEX Group

Our Journey: Heritage, Craft & Innovation

The story of Artemo cannot be separated from the glorious development of the HATEX Group, a time-honored family enterprise rooted in Krefeld, Germany — a city famous for silk craftsmanship and industrial manufacturing since the 18th century.
In 1977, Hasan Asan founded Hasan Textil in Krefeld, officially kicking off the family’s business journey. Starting from textile import and export, the company gradually accumulated rich experience in global trade, supply chain management and quality control, and laid a solid foundation for the later expansion into home and kitchen products.
In 1997, Burhan Asan, the second generation of the family, joined the enterprise. With forward-looking strategic vision, he decided to expand the business boundary from the textile industry to the household goods sector, focusing on kitchen utensils and daily home products. Under his promotion, the family stepped into a new stage of diversified development.
Two years later, in 1999, the family launched SCHÄFER, the first kitchenware brand of the group, marking the formal layout of HATEX in the global kitchen market. Relying on mature supply chains and German quality standards, SCHÄFER quickly won recognition in Europe, which also paved the way for the birth of a high-end kitchen appliance brand.
In 2001, based on years of market research and technical accumulation, Burhan Asan officially created Artemoin Krefeld. Positioned as the group’s top-tier premium brand, Artemo takes European minimalism as its design core and original functional R&D as its competitiveness. It abandons impetuous trend chasing and focuses on creating durable, elegant and user-friendly kitchen appliances. This is the original intention of Artemo’s birth: to integrate art into daily cooking and let high-quality craftsmanship accompany every ordinary day.
In 2002, to adapt to the scale of diversified brands, Hasan Textil was officially renamed HATEX AS GmbH & Co. KG, completing the group’s institutional upgrading. Since then, the group has entered a period of rapid brand expansion.
In 2013, HATEX acquired the well-known home brand MICHELINO, further enriching the product line of home furnishings and tableware. In 2014, the group took over Lentz, a professional household appliance brand, and established Flora to expand the B2B supply chain business. In 2016, Hoffmann’s Home was launched to cover bathroom and storage products. The continuous expansion of the brand matrix has continuously strengthened HATEX’s comprehensive strength, and also provided Artemo with more sufficient technical support, raw material resources and global sales channels.
After more than two decades of development, Artemo has always adhered to its original positioning. Rooted in the HATEX family’s long-term philosophy of integrity and preciseness, it insists on independent R&D and strict quality inspection. At present, Artemo has officially stepped into the global market. It brings authentic European design and German craftsmanship to families across the United States, Europe and more regions.
From Hasan Asan’s initial entrepreneurship to Burhan Asan’s inheritance and innovation; from a single textile company to a comprehensive group with multiple brands; from regional sales to global layout — every step of growth witnesses the persistence of a German family enterprise. For Artemo, the future will still be based on heritage, driven by innovation, and continue to interpret the perfect combination of art, design and craftsmanship.