Shipping Policy

Shipping Policy

Before your order is shipped, artemo.online has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.

 

· Total Delivery Time = Handling Time + Shipping Time

· Handling Time: 1-2 Business Days

· Shipping Time: 5-6 Business Days(Due to COVID-19)

If your order contains multiple boxes, they will be shipped seperatly.

 

Shipping Costs & Tax

· Free Standard Shipping on all items.

· No sales tax.

 

Shipping Locations

· Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.

· We do not deliver to FPO, APO, and PO Box addresses.

 

Shipping Methods

All orders are shipped out via UPS or Fedex.

 

Shipping and Delivery Estimates

We ship orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you have ordered multiple items with different ship dates, you may receive them on different days. Delivery will typically take 6 to 8 business days, depending on your destination and the shipping carrier.

The processing of orders will be delayed when force majeure occurs. Nevertheless, ARTEMO ensures that your order will be processed in a fast manner when weather permits.

We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at info@artemo.online within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.

 

Orders Tracking

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Confirmation email to confirm your order details.

Once your item ships, you will receive a Shipping Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.

For exact locations of your shipment, please track your items on the carrier's official website.

You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your ARTEMO account and password to get a summary of past orders by visiting our Track Your Order’ Page for detailed steps of order tracking.

 

Note

1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. Please make sure the email address is correct on your order to receive the order confirmation and shipping confirmation emails.

3. We are not responsible for any return shipping cost if product didn’t meet you rexpectation nor placed a wrong order after order has been shipped out.

4. Items that weighs less than 150lbs will be dispatched by UPS/fedEx. While, items that are weigh more than 150lbs will be delivered by truck.

From a German Family, for Global Living

"My father and I created Artemo because we believed that people deserved more than just a product — they deserved a promise. A promise that the kitchen appliances in their homes would be crafted with care, built to last, and designed to make everyday life a little more beautiful."

— Burhan Asan, Founder & Owner, HATEX Group

Our Journey: Heritage, Craft & Innovation

The story of Artemo cannot be separated from the glorious development of the HATEX Group, a time-honored family enterprise rooted in Krefeld, Germany — a city famous for silk craftsmanship and industrial manufacturing since the 18th century.
In 1977, Hasan Asan founded Hasan Textil in Krefeld, officially kicking off the family’s business journey. Starting from textile import and export, the company gradually accumulated rich experience in global trade, supply chain management and quality control, and laid a solid foundation for the later expansion into home and kitchen products.
In 1997, Burhan Asan, the second generation of the family, joined the enterprise. With forward-looking strategic vision, he decided to expand the business boundary from the textile industry to the household goods sector, focusing on kitchen utensils and daily home products. Under his promotion, the family stepped into a new stage of diversified development.
Two years later, in 1999, the family launched SCHÄFER, the first kitchenware brand of the group, marking the formal layout of HATEX in the global kitchen market. Relying on mature supply chains and German quality standards, SCHÄFER quickly won recognition in Europe, which also paved the way for the birth of a high-end kitchen appliance brand.
In 2001, based on years of market research and technical accumulation, Burhan Asan officially created Artemoin Krefeld. Positioned as the group’s top-tier premium brand, Artemo takes European minimalism as its design core and original functional R&D as its competitiveness. It abandons impetuous trend chasing and focuses on creating durable, elegant and user-friendly kitchen appliances. This is the original intention of Artemo’s birth: to integrate art into daily cooking and let high-quality craftsmanship accompany every ordinary day.
In 2002, to adapt to the scale of diversified brands, Hasan Textil was officially renamed HATEX AS GmbH & Co. KG, completing the group’s institutional upgrading. Since then, the group has entered a period of rapid brand expansion.
In 2013, HATEX acquired the well-known home brand MICHELINO, further enriching the product line of home furnishings and tableware. In 2014, the group took over Lentz, a professional household appliance brand, and established Flora to expand the B2B supply chain business. In 2016, Hoffmann’s Home was launched to cover bathroom and storage products. The continuous expansion of the brand matrix has continuously strengthened HATEX’s comprehensive strength, and also provided Artemo with more sufficient technical support, raw material resources and global sales channels.
After more than two decades of development, Artemo has always adhered to its original positioning. Rooted in the HATEX family’s long-term philosophy of integrity and preciseness, it insists on independent R&D and strict quality inspection. At present, Artemo has officially stepped into the global market. It brings authentic European design and German craftsmanship to families across the United States, Europe and more regions.
From Hasan Asan’s initial entrepreneurship to Burhan Asan’s inheritance and innovation; from a single textile company to a comprehensive group with multiple brands; from regional sales to global layout — every step of growth witnesses the persistence of a German family enterprise. For Artemo, the future will still be based on heritage, driven by innovation, and continue to interpret the perfect combination of art, design and craftsmanship.